At Sri Murugan Cutpiece, customer satisfaction is our priority. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, this policy outlines the terms under which refunds and returns are processed.

Returns, Refunds, and Exchange Policy

Eligibility for Returns

  • Defective or Damaged Products: Returns are accepted for products that are defective, damaged, or incorrect at the time of delivery.
  • Timeframe: All return requests must be initiated within 7 days of receipt of the product.
  • Condition of Product: Returned products must be in their original condition, unused, and accompanied by the original packaging and proof of purchase (invoice or receipt).

Non-Returnable Items

The following items are non-returnable:

  • Products purchased during clearance sales or marked as “final sale.”
  • Custom or personalized items.
  • Items with visible signs of use or wear.

Process for Returns

  • Initiating a Return: To request a return, contact us at info@srimurugancutpiece.com or call +91 90943 23820 / 044 25968555 with your order details and reason for return.
  • Return Authorization: Once your request is reviewed, we will provide instructions for returning the product. Unauthorized returns will not be accepted.
  • Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Refund Policy

  • Eligibility: Refunds will only be processed for approved return requests.
  • Mode of Refund: Refunds will be issued via the original payment method unless otherwise agreed upon.
  • Processing Time: Refunds will be credited within 10 business days of receiving and inspecting the returned product.
  • Deductions: If applicable, deductions may be made for shipping costs or restocking fees.

Exchange Policy

  • Exchanges: Products can be exchanged for a similar item, subject to availability.
  • Process: To request an exchange, follow the same procedure as initiating a return.
  • Delivery Timeframe for Exchanges: Once the returned product is received and inspected, the replacement product will be dispatched within 3 to 5 business days. Delivery of the exchanged item will take an additional 4 to 7 business days depending on your location.

Cancellation Policy

  • Order Cancellation: Orders can be canceled before dispatch by contacting us directly.

    Refund for Canceled Orders: If payment has already been made, a full refund will be issued for canceled orders.

    Shipping Policy

    All orders are processed within 1 to 3 business days after payment confirmation.
    Orders are delivered within 7 to 9 business
    Please note: Delivery times are estimates and may vary due to location, courier service delays, or unforeseen circumstances.

    Packaging
    All items are carefully packed to ensure safe delivery.
    We use eco-friendly and secure packaging materials.
    Shipping Issues

    In case of lost or damaged shipments, please contact our customer support at info@srimurugancutpiece.com or call +91 90943 23820 / 044 25968555 within 48 hours of delivery.

Contact Information

If you have any questions or require further assistance, please reach out to us:

Sri Murugan Cutpiece
No. 24/17/1 A, Singara Garden, 6th Lane, Old Washermanpet, Chennai-600021.
Phone: +91 90943 23820 / 044 25968555
Email: info@srimurugancutpiece.com